Privacy and Cookies Policy

We understand the importance of your data and privacy and we commit to collecting it, retaining it and using it in compliance with GDPR.

www.cocoacrave.co.uk website is owned and operated by CocoaCrave Ltd trading as CocoaCrave and hereafter referred to also as ‘we’, ‘our’, ‘us’.

We understand that privacy is paramount when using any online services. This is why we are committed to ensuring we undertake necessary practices to protect your personal details and information for the purposes of delivering our service.

This section explains what information we collect and how we use it. By using our website and subscribing to our monthly chocolate subscription service, you are automatically agreeing to our Terms and Conditions. Please do not use our website if you don’t agree.

Every time we change our policy we will update the website as required and those changes will be effective immediately. By using the website afterwards you are automatically agreeing to the changes in our Terms and Conditions.

About the information we collect:

We collect information about you in the following instances:
When you visit our website
When you visit any other websites linked with CocoaCrave website
When you create an account and make any changes to it after
When you subscribe to our monthly chocolate service
When you place orders for subsequent boxes and products
When you participate in any offers and promotions, competitions, surveys, review of products, rating of chocolates we offer
When you refer a new subscriber or are referred by current/previous subscriber
When you make direct contact with us via email/phone/account/post/in person

We collect any information relating to the subscription plans, any additional products you order, the price you paid and any feedback you leave.

We will only collect information necessary to fulfil our service to you. We will use your information to fulfil our service to you and will only share it with third parties associated with CocoaCrave for the purpose of fulfilling our service for you. We will only retain your information for the duration of your subscription and 12 months afterwards for the purposes of sending you chocolates you have not received before in case you reorder from us. After 12 months all information we have about you which would identify you, will be erased.

You have the right to request to see all information we have about you. We commit to respond within one month. Admin fees may apply for subsequent requests. To request a copy of the information we hold about you, please email us on hello@cocoacrave.co.uk

You have the right to request data erasure of the information we hold about you, you may do so by emailing us on hello@cocoacrave.co.uk. We will respond within one month. You may request erasure in the instance when we are not delivering a service to you and limited by the subscription duration.

Cookies

We use cookies in order to enhance your experience on our website.

Every time you visit our website we may collect your activity log on our website: source IP address, date/time of visit to the website, web pages visited, type of browser used. Every time you login, we may associate this data with your CocoaCrave account. If you do not agree for us to collect this information, you may not accept cookies from the automatic pop up. You can also clear all cookies from your browser.

Account

In order to subscribe and place orders you need to register an account. While creating the account you will need to complete some personal information including your name, email address, postal address, password.

Please keep your password secure at all times. Never share it with anybody. Change your password or Contact us immediately if you have doubts your password has been compromised.

Subscribing to monthly chocolate delivery and placing orders

In addition to the personal information listed above, when placing an order to subscribe to our monthly chocolate delivery, you will be asked to enter payment details as well as billing address.

We offer the option to pay securely using PayPal. For subscription you must pay with your PayPal account or set up a new one. Purchasing our gift boxes does not require PayPal account.

You can pay by credit or debit card. For this payment you will be asked to submit the card type, your card number, name of card holder, card expiry date, CV2 number). Billing address is also required.

Here’s how the checkout works:
• You enter your name and address.
• You will then be prompted for your card details, email address and phone number.
• (Optional when ordering gift box) After reviewing your information, you can choose to save your information by creating a PayPal account to make future transactions faster.

Communication

When registering an account we will be occasionally sending promotional emails which you may opt out of from the settings link on your account. If you opt out you will still receive transactional emails related to your account, please allow up to 5 days for the system to update the new preferences for promotional emails.

We may contact you via email with offers and information about CocoaCrave or for customer research. We may also contact you occasionally by post regarding special offers. You may update your preferences for marketing communication in your account .

We may share your information anonymously with third parties including our chocolate suppliers. You consent for us to share this information by anonymising your identify so you will not be recognised by those third parties.

We may also occasionally share your information, anonymously, with third parties whose products we believe may interest you.

We may outsourced some functions to external companies and individuals such as data analysis, marketing and PR, processing payments and storing payment details. Those parties are not permitted to use this information for any other purpose.

Collection of Personal Information

We use cookies to improve our service and your experience while using CocoaCrave website on desktop, mobile or open certain emails. Cookies is a small text file downloaded onto your computer through your web browser via your device. This way our system can recognise you when you visit our website. For more information on cookies, please refer to www.allaboutcookies.org

Some of the cookies we use are essential in order to perform certain tasks such as ordering. Unless you have enabled cookies, you will not be able to purchase through our website.

The below type of cookies may be used while you are using our website:
CocoaCrave cookies which are deleted after each visit
CocoaCrave persistent cookies which are not deleted after each visit
Third party cookies that are used by our partners, for example, for help measure the number of visitors.

How we protect your information:

We know how important it is to protect your information securely.

Your payment details are securely collected and processed using PayPal.

PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.
Your payment details are not stored anywhere other than PayPal.

All other information you provide us is stored securely both by technology and physically safeguards. Although we cannot guarantee that loss, alteration, unauthorised access or improper use of information will never occur, we will use all reasonable efforts to prevent it.

CocoaCrave website is not intended for anyone under the age of 18, we will delete any information as quickly as possible if through the use of our website we have collected information from someone under the age of 18.

Your consent

By using our website and submitting your information you consent that we may use this information as described in this policy. We will inform you of any changed to our privacy policy as well as post notices on the website. By continuing to use our website and services, you automatically consent to any changes made.

Marketing and keeping you updated

We will not send you any marketing related emails and communications if you have not explicitly given us your consent to do so. If you are receiving marketing communications from us, you can unsubscribe at anytime by clicking the ‘Unsubscribe’ button at the bottom of our marketing emails. Once unsubscribed, you will no longer receive marketing emails from us.

Complaints:

You have the right to submit a complaint with the ICO. We ask you to contact us first and allow us to resolve the issue you are experiencing directly. Below are the contact details we ask you to reach out to:

Geri, co-founder

geri@cocoacrave.co.uk

Contacting us

You can easily reach us by emailing hello@cocoacrave.co.uk or simply contact us through the CocoaCrave website.